94523208

Customer Management (Level 2) AOP

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  • Course Duration
0.58 hour(s)
  • Venue
28 Sin Ming Lane, Midview City, #02-137, Singapore 573972
  • Course Dates

To Be Advised

  • Course Fee
SGD 118

About This Course

Assure Safety will be offering Customer Management (Level 2) as an Assessment-Only Pathway (AOP) to support cleaners in advancing their careers.

 

What You’ll Learn

Assure Safety will be offering Customer Management (Level 2) as an Assessment-Only Pathway (AOP) to support cleaners in advancing their careers.

This is an assessment-only programme — no training will be conducted.

Learners will be assessed on their ability to demonstrate the following:

Knowledge

K1: Methods to escalate areas of improvement to enhance customer experience

K2: Methods to tailor customer experience

K3: Customer feedback channels

K4: Characteristics of appropriate problem-solving tools and techniques

K5: Methods of customer needs’ analysis

Abilities

A1: Support collection of information from various sources relevant to identifying customer needs and expectations

A2: Support creation of positive customer experience by offering customised and personalised services

A3: Identify urgent customer needs through assessment

A4: Carry out collection of customer feedback

A5: Recommend areas of improvement as per customer feedba

 

Minimum Entry Requirement

Assumed Skills and Knowledge

• No formal qualification or education.

• Able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level of the Employability Skills System i.e.,Workplace Literacy and Numeracy (WPLN) Level 2.

Assumed Attitudes

• Have knowledge on own work role and corresponding responsibilities.

• Have knowledge of the cleaning agents used in performing cleaning activities.

• Age from 18 and above.

Working Experience

• Min. 3 months of working in environmental cleaning sector.

Screening Process

• A checklist to be provided to prospective client to ensure the learner(s)’ requirements (above) are met

Individual Sponsored

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

Company Sponsored

  • Skills Future Enterprise Credit (SFEC) Grant: One-off $10,000 credit cover up 90% of out-of-pocket expenses.

For Classes commencing on or after 1st Jan 2024

Original Course Fee: $150.00 Individual Sponsor Company Sponsored
Before GST With GST Non-SME SME
Before GST With GST Before GST With GST
For Singapore Citizens aged 40 years and above $45 $58.50 $45 $58.50 $45 $58.50
For Singapore Citizens and PRs aged 21 years and above $75 $88.50 $75 $88.50 $45 $58.50
Foreigner (Full Course Fee) $150  $163.50 $150  $163.50 $150  $163.50

Course ID: TGS-2025057928

Funding Validity Period: 2025-08-14 to 2027-08-13

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Frequently Asked Questions (FAQ)

Have more questions? Contact us
You can register online via our registration form or by contacting our course advisors with your details. Ensure accurate personal information for funding applications and course confirmation.
Courses supported by SkillsFuture Singapore (SSG) can receive subsidies for SCs and PRs; Singapore Citizens may also use SkillsFuture Credits and Post-Secondary Education Account (PSEA) funds for eligible courses.
Requests to defer or transfer course dates must be made in writing before the course begins. Make-up classes may be provided for valid reasons at the provider’s discretion.

Refunds follow these tiers if written notice is received before the course:

• >14 days: 95% refund
• 5–14 days: 50% refund
• <5 days or after start: No refund

Refunds are considered case-by-case and require written request

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