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7 hour(s) classroom
1 hour(s) assessment - 200
To Be Advised
Assure Academy will be offering Customer Management (Level 2) as an Assessment-Only Pathway (AOP) to support cleaners in advancing their careers.
Assure Academy will be offering Customer Management (Level 2) as an Assessment-Only Pathway (AOP) to support cleaners in advancing their careers.
This is an assessment-only programme — no training will be conducted.
Learners will be assessed on their ability to demonstrate the following:
Knowledge
K1: Methods to escalate areas of improvement to enhance customer experience
K2: Methods to tailor customer experience
K3: Customer feedback channels
K4: Characteristics of appropriate problem-solving tools and techniques
K5: Methods of customer needs’ analysis
Abilities
A1: Support collection of information from various sources relevant to identifying customer needs and expectations
A2: Support creation of positive customer experience by offering customised and personalised services
A3: Identify urgent customer needs through assessment
A4: Carry out collection of customer feedback
A5: Recommend areas of improvement as per customer feedba
Assumed Skills and Knowledge
• No formal qualification or education.
• Able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level of the Employability Skills System i.e.,Workplace Literacy and Numeracy (WPLN) Level 2.
Assumed Attitudes
• Have knowledge on own work role and corresponding responsibilities.
• Have knowledge of the cleaning agents used in performing cleaning activities.
• Age from 18 and above.
Working Experience
• Min. 3 months of working in environmental cleaning sector.
Screening Process
• A checklist to be provided to prospective client to ensure the learner(s)’ requirements (above) are met
Individual Sponsored
Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.
Company Sponsored
Skills Future Enterprise Credit (SFEC) Grant: One-off $10,000 credit cover up 90% of out-of-pocket expenses.
For Classes commencing on or after 1st Jan 2024
| Original Course Fee: $150.00 | Individual Sponsor | Company Sponsored | ||||
| Before GST | With GST | Non-SME | SME | |||
| Before GST | With GST | Before GST | With GST | |||
| For Singapore Citizens aged 40 years and above | $45 | $58.50 | $45 | $58.50 | $45 | $58.50 |
| For Singapore Citizens and PRs aged 21 years and above | $75 | $88.50 | $75 | $88.50 | $45 | $58.50 |
| Foreigner (Full Course Fee) | $150 | $163.50 | $150 | $163.50 | $150 | $163.50 |
Course ID: TGS-2025057928
Funding Validity Period: 2025-08-14 to 2027-08-13
Refunds follow these tiers if written notice is received before the course:
• >14 days: 95% refund
• 5–14 days: 50% refund
• <5 days or after start: No refund
Refunds are considered case-by-case and require written request
