- 8 hour(s) (7 hours classroom contact and 1 hour competency assessment)
- 190
To Be Advised
Assure Academy Pte Ltd intends to offer training to both commercial and residential cleaners.
To deliver quality cleaning outcomes to service buyers, cleaning industries are committed to deepen the technical skillset of the cleaners.
There has been an increase in the demand for cleaning services.
In addition, The Government had jointly accepted the Tripartite Cluster for Cleaners (TCC)’s recommended mandatory training requirement under the Skills Framework for Environmental Services.
The enhanced training requirement would equip cleaners with the knowledge and skills needed to carry out their work safely, as well as achieve higher productivity and better service delivery.
From 31 December 2022 onwards, cleaning businesses must ensure that all cleaners attain:
(i) one Workplace Safety and Health (WSH) module, AND
(ii) one Core module, Modules are selected from the list of modules endorsed by the TCC.
This proposed singular module on Customer Management (L1) is one of the core modules.
Training duration: 8:30 AM to 5:30 PM; Assessment duration: 5:30 PM to 5:45 PM.
The following performance gaps were tabulated based on consolidated feedbacks from the various stakeholders in different cleaning companies.
They have provided insights over the worker’s performance and competency issues in Customer Management (L1).
What learners are able to do after training?
LO 1: Identify common types of trigger in service environment
LO 2: Apply good customer service and meeting customer expectation.
LO 3: Respond to organization’s service recovery
LO 4: Adhere to effective communication and problem-solving technique
Those job related to effective communication and customer services.
Assumed Skills and Knowledge
• No formal qualification or education.
• Able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level of the Employability Skills System i.e., Workplace Literacy and Numeracy (WPLN) Level 2.
Assumed Attitudes
• Have knowledge on own work role and corresponding responsibilities.
• Have knowledge of the cleaning agents used in performing cleaning activities.
Kindly note that you are required to achieve a minimum of 75% attendance and be certified competent in all the assessment components.
Should you fail to meet the attendance/assessment requirements and/or terms and conditions of SSG’s funding, you will not be eligible for the course fee funding and will have to bear the full course fees.
Individual Sponsored
Company Sponsored
Union Training Assistant Programme (UTAP)
For Classes commencing on or after 1st Jan 2024
| Original Course Fee: $200.00 | Individual Sponsor | Company Sponsored | ||||
| Before GST | With GST | Non-SME | SME | |||
| Before GST | With GST | Before GST | With GST | |||
| For Singapore Citizens aged 40 years and above | $60 | Â $78.00 | $60 | Â $78.00 | $60 | Â $78.00 |
| For Singapore Citizens and PRs aged 21 years and above | $100 | $118.00 | $100 | $118.00 | $60 | $78.00 |
| Foreigner (Full Course Fee) | $200 | $218.00 | $200 | $218.00 | $200 | $218.00 |
Course ID : TGS-2023021731
Funding Validity Period: 2023-05-23 to 2027-05-22
Refunds follow these tiers if written notice is received before the course:
• >14 days: 95% refund
• 5–14 days: 50% refund
• <5 days or after start: No refund
Refunds are considered case-by-case and require written request
