Effectiveness Management (Level 3)

About This Course

This course is only for the low wage workers in the PWM-Cleaning Sector.

Assure Academy Pte Ltd intends to offer training to both commercial and residential cleaners.

To deliver quality cleaning outcomes to service buyers, cleaning industries are committed to deepen the technical skillset of the cleaners.

There has been an increase in the demand for cleaning services.

In addition, The Government had jointly accepted the Tripartite Cluster for Cleaners (TCC)’s recommended mandatory training requirement under the Skills Framework for Environmental Services.

The enhanced training requirement would equip cleaners with the knowledge and skills needed to carry out their work safely, as well as achieve higher productivity and better service delivery.

From 31 December 2022 onwards, cleaning businesses must ensure that all cleaners attain:

(i) one Workplace Safety and Health (WSH) module, AND

(ii) one Core module, Modules are selected from the list of modules endorsed by the TCC.

This proposed singular module on Effectiveness Management (L3) is one of the core modules.

Training durations: Day 1 – 8:30 AM to 5:30 PM; Day 2 – 8:30 AM to 2:30 PM. Assessment duration: 2:30 PM to 3:00 PM.

What You’ll Learn

The following performance gaps were tabulated based on consolidated feedbacks from the various stakeholders in different cleaning companies.

They have provided insights over the worker’s performance and competency issues in Effectiveness Management (L3).

What learners are able to do after training?

LO1: Identify and explain the importance of organisational policies and procedures for effective communication (K1)

LO2: Understand their individual roles and accountability for leading effective communication within the team (K2)

LO3: Interpret constructive feedback and identify types of constructive feedback (K3)

LO4: Recognize team member roles and accountability for contributing to effective communication within the team (K4)

LO5: Describe characteristics of diversity and how it impacts relationships among team members (K5)

LO6: Demonstrate effective communication techniques to facilitate a discussion (K6)

LO7: identify methods to coach staff in using effective communication techniques (K7)

LO8: Evaluate the factors affecting the effectiveness of an implementation plan (K8)

LO9: Identify methods used to evaluate the effectiveness of implemented solutions and implementation plans (K9)

LO10: Identify methods used to identify deficiencies in the implemented solution (K10)

Relevant Job Role(s)

Those job related to effective communication and management.

Minimum Entry Requirement

Assumed Skills and Knowledge

• No formal qualification or education.

• Able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level of the Employability Skills System i.e., Workplace Literacy and Numeracy(WPLN) Level 2.

Assumed Attitudes

• Have knowledge on own work role and corresponding responsibilities.

• Have knowledge of the cleaning agents used in performing cleaning activities.

Attendance & Assessment

Kindly note that you are required to achieve a minimum of 75% attendance and be certified competent in all the assessment components.

Should you fail to meet the attendance/assessment requirements and/or terms and conditions of SSG’s funding, you will not be eligible for the course fee funding and will have to bear the full course fees.