Effectiveness Management (Level 3) AOP

About This Course

This course is only for the low wage workers in the PWM-Cleaning Sector.

Assure Academy Pte Ltd intends to offer training to both commercial and residential cleaners.

To deliver quality cleaning outcomes to service buyers, cleaning industries are committed to deepen the technical skillset of the cleaners. There has been an increase in the demand for cleaning services.

In addition, The Government had jointly accepted the Tripartite Cluster for Cleaners (TCC)’s recommended mandatory training requirement under the Skills Framework for Environmental Services.

The enhanced training requirement would equip cleaners with the knowledge and skills needed to carry out their work safely, as well as achieve higher productivity and better service delivery.

From 31 December 2022 onwards, cleaning businesses must ensure that all cleaners attain: (i) one Workplace Safety and Health (WSH) module, AND (ii) one Core module, Modules are selected from the list of modules endorsed by the TCC.

This proposed singular module on Effectiveness Management (L3) is one of the core modules.

What You’ll Learn

The following performance gaps were tabulated based on consolidated feedbacks from the various stakeholders in different cleaning companies.

They have provided insights over the worker’s performance and competency issues in Effectiveness Management (L3).

What learners are able to do after training?

LO1: Identify and explain the importance of organisational policies and procedures for effective communication (K1)

LO2: Understand their individual roles and accountability for leading effective communication within the team (K2)

LO3: Interpret constructive feedback and identify types of constructive feedback (K3)

LO4: Recognize team member roles and accountability for contributing to effective communication within the team (K4)

LO5: Describe characteristics of diversity and how it impacts relationships among team members (K5)

LO6: Demonstrate effective communication techniques to facilitate a discussion (K6)

LO7: identify methods to coach staff in using effective communication techniques (K7)

LO8: Evaluate the factors affecting the effectiveness of an implementation plan (K8)

LO9: Identify methods used to evaluate the effectiveness of implemented solutions and implementation plans (K9)

LO10: Identify methods used to identify deficiencies in the implemented solution (K10)

Relevant Job Role(s)

Those job related to effective communication and management.

Minimum Entry Requirement

Candidates must have: Received training or on-the-job training or personal coaching on topics that are relevant to the selected technical skills and competencies of the competency unit or at least 3 months of working experience

Course Content

Individuals who have at least 3 months of work experience in the environmental service industry, particularly as a Supervisor, or have completed a similar module such as a cleaning course, cleaning course in Singapore, environmental cleaning services course, or WSQ cleaning course, are eligible to enroll in this assessment-only pathway (AOP) module.

This AOP module exclusively consists of assessment.

Ineligible participants may choose to enroll in Effectiveness Management (Level 3) module, which includes both training and assessment.

Additionally, individuals interested in a basic cleaning course or a cleaning supervisor course can explore relevant training options.