- 2 hour(s)
- 200
To Be Advised
This course is only for the low wage workers in the PWM-Cleaning Sector.
Assure Academy Pte Ltd intends to offer training to both commercial and residential cleaners.
To deliver quality cleaning outcomes to service buyers, cleaning industries are committed to deepen the technical skillset of the cleaners. There has been an increase in the demand for cleaning services.
In addition, The Government had jointly accepted the Tripartite Cluster for Cleaners (TCC)’s recommended mandatory training requirement under the Skills Framework for Environmental Services.
The enhanced training requirement would equip cleaners with the knowledge and skills needed to carry out their work safely, as well as achieve higher productivity and better service delivery.
From 31 December 2022 onwards, cleaning businesses must ensure that all cleaners attain:
(i) one Workplace Safety and Health (WSH) module, AND
(ii) one Core module
Training duration: 8:30 AM to 6:00 PM; Assessment duration: 6:00 PM to 6:20 PM.
Customer Management (Level 3) course is designed to enhance skills in managing customer relationships effectively, which is critical for business success.
LO1: Implement Organizational Procedures for Effective Customer Handling
LO2: Apply Effective Decision-Making Techniques to Address Service Challenges
LO3: Identify and Apply Effective Communication Skills for Collaborative Problem-Solving with Customers
LO4: Apply Effective Problem-Solving and Solution Implementation Techniques to Address Service Abnormalities
Those job related to effective communication and customer services.
• No formal qualification or education.
• Able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level of the Employability Skills System i.e., Workplace Literacy and Numeracy(WPLN) Level 2. Assumed Attitudes
• Have knowledge on own work role and corresponding responsibilities.
• Have knowledge of the cleaning agents used in performing cleaning activities.
Kindly note that you are required to achieve a minimum of 75% attendance and be certified competent in all the assessment components. Should you fail to meet the attendance/assessment requirements and/or terms and conditions of SSG’s funding, you will not be eligible for the course fee funding and will have to bear the full course fees.
Individual Sponsored
Company Sponsored
Union Training Assistant Programme (UTAP)
For Classes commencing on or after 1st Jan 2024
| Original Course Fee: $294.00 | Individual Sponsor | Company Sponsored | ||||
| Before GST | With GST | Non-SME | SME | |||
| Before GST | With GST | Before GST | With GST | |||
| For Singapore Citizens aged 40 years and above | $88.20 | $114.66 | $88.20 | $114.66 | $88.20 | $114.66 |
| For Singapore Citizens and PRs aged 21 years and above | $147 | $173.46 | $147 | $173.46 | $88.20 | $114.66 |
| Foreigner (Full Course Fee) | $294 | $320.46 | $294 | $320.46 | $294 | $320.46 |
Course ID : TGS-2024045970
Funding Validity Period: 2024-05-23 to 2026-05-22
Refunds follow these tiers if written notice is received before the course:
• >14 days: 95% refund
• 5–14 days: 50% refund
• <5 days or after start: No refund
Refunds are considered case-by-case and require written request
